Water Meter Replacement Frequently Asked Questions

Why is the water meter being replaced?

Water meters and their registers often lose accuracy as they age; therefore, they must be replaced every 15 to 20 years. The new system will also include automatic meter reading technology that will save time, prevent recording errors, reduce wear and tear on vehicles and roads, minimize the need for the County to go on private property of residents, and potentially allow water line leaks to be identified earlier by the analysis of the data that is collected.

What will it cost me?

Nothing. The St. Johns County Utility Department is paying for the entire project to replace the old meters and improve the accuracy and efficiency of the meter reading and billing process.

Does this mean my bill will be increasing?

Not necessarily. In some cases, your bill may increase if your current meter is inaccurate and underreporting usage. While most residents are paying for the water that they are actually using, the new system will ensure fairness and equity in billings for all the residents and businesses from this point forward.

What if I need constant water for medical equipment?

Anyone with special medical needs should contact the St. Johns County Utility Department at (904) 209-2728.

When will this work be performed?

The work will start in September 2014 and continue through July 2015. In most cases, the transition will be completely transparent and will not affect residents. The work will be performed during normal working hours of 8 a.m. to 5 p.m. unless otherwise requested by our commercial customers.

Who is doing the work?

The meters and related appurtenances are being supplied by Sensus USA Inc., and the installation work is being done by Constantine Constructors Inc. (Constantine) and Utility Services Associates, LLC (USA).

When exactly will my meter be replaced?

The Constantine-USA team will average about 100 meters per day throughout the project; however, the number of meters installed each day will greatly depend on site conditions and meter size. With this in mind, it is difficult to project exactly where the team will be each week.

How will this affect my service?

The Constantine-USA team workers will come to your residence and replace your meter. Before the meter replacement process is started, the existing water meter will be checked to verify that no water is being used. If no water is being used, the meter will be replaced with a service interruption of approximately 30 minutes. If water is in use at your residence at the time our team is replacing your meter, a team member will knock on your door to inform you of what we are doing and the resulting interruption in service. Once the meter is replaced, you will have the same great service (or better) that you have come to expect from the St. Johns County Utility Department.

How long will this take?

In most cases, for residential meters, it's a simple process that requires about 30 minutes or less.

How do I know who is authorized to do the work?

The Constantine-USA team members will wear yellow or lime green shirts with safety vests with the logo "Constantine" or "USA." Workers will also carry photo identification from Constantine or USA.

Do they need to come inside my house?

No.  All meters are located outside of the homes.

I own a business. Who do I call to schedule an appointment?

A Constantine-USA team member will contact you to coordinate a date and time for your meter replacement.

What if I'm on vacation or not available that day?

In most cases, it will not be necessary for anyone to be home. The majority of the work will take place near the street in the meter box which is usually located in the utility right of way.

If I'm not home, how will I know when my meter has been replaced?

Every meter in the Ponte Vedra service area will be replaced or retrofitted.  The St. Johns County Utility Department will track the installation through daily reports. Unless there is a problem, the customer will not notice anything different or be affected in any way by the new meter.

Why do I not have water after the meter was replaced?

In rare instances, the main cut-off valve to your home may be left off. This will occur when the Constantine-USA installation team is not able to pressurize your home following the installation. The normal cause of the condition is when an inside spigot is opened during the installation and subsequently left open. The water is not turned back on to ensure that a sink or bathtub does not overflow. In these cases, your water will be left off and a door hanger will provide you with a phone number to call to have your water turned back on.

Is there any special care or maintenance that I need to do to the new meter?

No. The meter does not require any maintenance by the homeowner. As before, the County will take care of all maintenance; however, you should be careful not to damage the meter box with a lawn mower or other vehicles. The antenna for the new technology is flat-mounted and will not be any more noticeable than the current system.

I still have questions, where can I get additional information?

The County is working with the Constantine-USA team to answer questions as thoroughly as possible. If you have additional questions, please contact the St. Johns County Utility Department at (904) 209-2728.

 

 

 

 

 

Contact

Main Number: (904) 209-2700

Toll Free: 1 (877) 837-2311

After Hours Emergency: (904) 209-2745

email:
utilbill@sjcfl.us

Mail:
St. Johns County Utility Department
P.O. Box 3006
St. Augustine, FL  32085