St. Johns County Cornavirus Disease 2019 (Covid-19) Updates

Resident Assistance Information & Hotline

SJC COVID-19 Resident Assistance Hotline – 904.209.6050

We appreciate your trust in the St. Johns County COVID-19 Recovery Assistance Team. The St. Johns County COVID-19 Resident Assistance Hotline, 904.209.6050, is open from 8 a.m. to 5 p.m. Monday through Friday. Our specialists are available to provide information regarding federal assistance, State of Florida Reemployment Assistance, local programs, non-profit agencies, and other resources.

December 29, 2020

St. Johns County COVID-19 Vaccine Distribution

St. Johns County is working in partnership with the Florida Department of Health in St. Johns County to assist with the first phase of public COVID-19 vaccination operations. As the lead agency for vaccination distribution, the Florida Department of Health in St. Johns County has received a limited initial allocation of COVID-19 vaccines. Per State of Florida Executive Order 20-315, the first phase of COVID-19 vaccines is designated for the following populations:

  • Healthcare personnel with direct patient contact
  • Long-term care facility residents and staff
  • Persons 65 years of age and older

In addition, St. Johns County Fire Rescue is actively vaccinating frontline personnel including emergency medical technicians, paramedics, and firefighters. The Federal Government and State Government are also directly administering vaccine distribution to long-term care facility residents and staff through local private healthcare providers and pharmacies. As information regarding COVID-19 vaccine distribution in St. Johns County is continually evolving, please call the State of Florida 24/7 COVID-19 call center at 866.779.6121, visit, or email St. Johns County residents may also visit for local COVID-19 updates.

December 18, 2020

St. Johns County and Flagler Health+ COVID-19 Partnership Transitioning from Testing to Vaccine Distribution Planning

In preparation for COVID-19 vaccine distribution, St. Johns County and Flagler Health+ are transitioning the COVID-19 response operations from testing to planning and vaccine delivery. As a result, the COVID-19 testing site at Flagler Health+ will conclude all COVID-19 tests at 11 a.m. on Wednesday, December 30. COVID-19 testing remains available at Flagler Health+ outpatient laboratories with a physician order, CareFast+ locations, and a variety of other private locations throughout St. Johns County. In addition, a State of Florida COVID-19 testing site remains operational and free to the public at the Regency Square Mall, 9501 Arlington Expressway, Jacksonville.

Per the State of Florida, the initial phase of vaccine availability is allocated to healthcare workers and long-term care facility residents. As additional vaccines become available, St. Johns County Emergency Management and Flagler Health+ will work closely with the Florida Department of Health, the Florida Department of Emergency Management, and local healthcare providers to expedite distribution to additional populations in accordance with CDC, federal, and State guidelines. A list of local COVID-19 testing locations is available here. As testing sites are continually evolving, St. Johns County cannot guarantee the list is comprehensive. Please contact a test site directly for the most accurate and up-to-date information regarding available services. For more information, please call the St. Johns County Citizen Information Hotline at 904.824.5550.

July 16, 2020

Florida Power & Light Financial Assistance

Having trouble paying your FPL bill because of COVID-19? You may qualify for local, state and/or federal financial assistance, which has increased significantly due to the pandemic. And, we're here to help. All it takes is a phone call. We will continue working closely with you to do everything we can to avoid turning lights off for nonpayment, which is and has always been a last resort. Call us directly at 800.226.3545.

June 12, 2020

New "Pledge St. Johns County" Program Encourages Business Commitment to CDC Health Guidelines

A new "Pledge St. Johns County" program offers businesses the opportunity to commit to CDC guidelines and ensure St. Johns County residents, visitors, and employees are safe and comfortable in their establishments. Created in partnership with the City of St. Augustine, the City of St. Augustine Beach, the St. Johns County Chamber of Commerce, and the St. Augustine, Ponte Vedra & the Beaches Visitors and Convention Bureau, "Pledge St. Johns County" features a pledge in which businesses vow to adhere to guidelines regarding cleaning and disinfecting protocols, group size limitations, social distancing recommendations, and enhanced employee protocols and training. In addition, they pledge to encourage the use of face coverings by staff and customers. Organizations that take the Pledge will receive a toolkit of printable display materials to let employees and customers know they are a "Pledge St. Johns County" business. Pledged businesses will also be recognized on the "Pledge St. Johns County" website directory. Business owners or managers who would like to take the Pledge, or patrons who would like to support "Pledge St. Johns County" businesses, may do so by visiting

Hastings Branch Library Hosts CareerSource Northeast Florida – CareerSource Northeast Florida will be available to assist job seekers with a variety of career and employment-related services, including help with applying for Reemployment Assistance benefits from 10 a.m. to 3 p.m. on Wednesdays and Fridays, beginning May 20, at the Hastings Branch Library, 6195 S. Main Street. Assistance is available by appointment only and temperature checks and face coverings are required. For more information or to make an appointment, please visit or call 904.356.5627.

Sunshine Bus Company Announces Plan to Return to Standard Service Levels – The Sunshine Bus Company has announced a phased plan to resume standard operating services while following CDC and Federal social distancing guidelines. Now operating under Phase 1, the Sunshine Bus Company will continue to offer transit services to patrons requiring rides to work, medical appointments, pharmacies, and grocery stores. The policy restricts the number of occupants to 10 per vehicle, including the driver, and requires patrons to maintain a six-foot distance from other passengers. Door-to-door paratransit services are also available for patrons requiring transportation to obtain or provide essential services, or conduct essential activities. As statewide restrictions begin to lift, the Sunshine Bus Company will announce subsequent phases to return to standard service levels. To request paratransit services or to obtain additional information regarding the Sunshine Bus Company, please call 904.209.3716 or 904.209.3710.

USDA Rural Single Family Assistance
Borrowers with USDA single-family housing Direct and Guaranteed loans are subject to a moratorium on foreclosure and eviction for a period of 60 days. This action applies to the initiation of foreclosures and evictions and to the completion of foreclosures and evictions in process. For more information: USDA Rural Single Family Assistance (PDF)

Emergency Food Resources in St. Johns County
A list of available emergency food resources has been created to better assist St. Johns County residents in need of food supplies. A list of food banks, soup kitchens, congregate meal locations, food boxes, and vouchers can be found at: Emergency Food Resources within the City of St. Augustine.

IRS Economic impact payment information
To follow up on the status of an economic impact payment, visit The IRS also has resources for stimulus check eligibility, Social Security information, and tax refund information.

Reemployment Assistance information
Online claims for reemployment assistance can be filed at You can also download a pdf copy of the Florida Reemployment Assistance Application. The pdf application can be printed and mailed to Florida Department of Economic Opportunity, P.O. Box 5350, Tallahassee, FL 32314-5350. Before filing for reemployment assistance, make sure you have the following information available:

  • Social Security number
  • Driver's license or State ID number
  • Your employment for the last 18 months including for each employer:
    • Name, address, and phone number
    • First and last day of work
    • Gross earnings (before taxes are taken out) during the listed dates
    • The reason for separation
    • FEIN (this is found on any W2 or 1099 tax forms you have received)

St. Johns County Utility Department Suspending Late Fees and Service Disconnections
The St. Johns County Utility Department is suspending late fees on utility bills, effective immediately, in an attempt to ease financial strain on families and businesses impacted by COVID-19. In addition, the Utility Department will not disconnect services on accounts with an outstanding balance. These measures are in effect until further notice. Customers with past-due balances that predate the current health emergency are still expected to pay for their services. For more information, please call 904.209.2700 or visit

Flagler Health+ CareConnect Connects Residents with a Variety of Services
Care Connect, a community alliance, was established to connect area residents in need with available services and address social determinants of health in a coordinated way throughout all of St. Johns County. By aligning community resources into a single access point, Care Connect increases coordination and access of available resources. Visit for information on available resources.

Florida Department of Children and Families-Access
(SNAP, TANF, Medicaid, Foodstamps)
866.762.2237 or 850-300.4323

Short-Time Compensation Program for Employees
The Short-Time Compensation program is a voluntary employer program designed to help employers maintain their staff by reducing the weekly working hours during temporary slowdowns instead of temporarily laying off employees.  If your employer establishes a Short-Time Compensation Plan and you meet the qualifications to file an reemployment assistance claim in the state of Florida, you will receive a partial reemployment check to supplement your reduced paycheck.

Employee Requirements

  • You must be a full-time employee, (not part-time or seasonal) with a standard number of hours worked each week (excluding overtime). 
  • You must meet all of the normal requirements to establish a Florida reemployment claim and you must provide the Department of Economic Opportunity with any necessary information or documentation.  
  • While on the Short-Time Compensation program you must work and/or receive paid leave for ALL of the hours that your employer has you scheduled to work in order to receive Short-Time Compensation Benefits for a week.
  • Every two weeks you will be required to report your hours worked, plus any hours of paid leave from your Short-Time Compensation employer and if you have a part-time job, earnings from that part-time job.
  • If you have concerns about the Short-Time Compensation program, please contact your employer.

Short-Time Compensation Program for Employees

Health Care for Uninsured Persons (non-emergency)
Wildflower Clinic

Legal Aid: 827-9921

Domestic Violence Betty Griffin 24 hour Hotline 904.824.1555

SJC COVID-19 Assistance Hotlines

Shop & Dine St. Johns County


Emergency Proclamations